top of page
10.jpg

POLICY

All our products are made with custom sizes and materials.
PRODUCTS
11.jpg

Our products are made with custom sizes and materials. It means that during the first consultation with the company representative a potential client choose the product parameters for the production. The client choice is noted in a  client form and signed by the client. The documents including Client form or Invoice describe the products and should be kept by the client till the production is over.

All items are personalised or specifically made to order cannot be returned or refunded unless it is faulty.

The permissible production and installation uncertainty are 3%.

INSTALLATION
16.jpg

Therefore, the ceiling, walls and windows are not perfectly aligned and have uncertancies and irregularities: for example, the distance between the ceiling and the floor can differ by several centimeters in the same room.

 

Due to the above-mentioned fact, the permissible measure uncertainty is 3%. A bottom adjustment on place is available as the additional service for the curtain products.

RETURN
legal-documents.jpg

All items are personalised or specifically made to order cannot be returned or refunded unless it is faulty.

Written claims concerning must include the following information:

  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;

  • A claim’s description;

  • Your address, telephone number, and e-mail address;

  • A proof of the payment;

  • The product can be returned only with the original package.

bottom of page